Pricing
SecureTunnel keeps it simple and sticks to the one package fits all package. Users can subscribe monthly for $8.00 USD per month or annually for $80.00 USD per year. The prices are quite expensive compared to other VPN services that offer more advanced and sharp features at cheaper prices.
Payment Methods
Fortunately, anonymous payment methods, such as: Bitcoin are accepted with SecureTunnel. The company also accepts regular payment methods, like: Visa, Mastercard, American Express, Discover and Paypal. Anonymous payments are far better as they provide more anonymity and security to your personal details.
Refund Policy
SecureTunnel offers a 30-day money-back guarantee in case you are not satisfied with the service. You can also cancel at anytime without any additional fees.
Privacy Policy
When you visit the SecureTunnel privacy policy page, you will be greeted by this statement:
“At SecureTunnel.com, we are in the business of protecting your online privacy and security, and we take our job very seriously. We will always keep your personal information confidential. Please take a moment to read the following policy to learn how we handle your personal information.”
SecureTunnel does not keep logs, which means that all of your online activities will not be tracked or monitored. However, the company collects some personal information for technical purposes and to keep you updated with their offers and updates.
SecureTunnel VPN Features
In this section, we will discuss the different features provided by SecureTunnel VPN, including: encryption protocols, security levels, server network, etc.
Encryption & Security
SecureTunnel relies on 128-bit SSL VPN or 1024-bit SSH encryption to support tunneling protocols, such as: OpenVPN, SSH and PPTP. The company boasts about their levels of security on their website:
“From our flagship Private Network service to our Xpress™ web-based proxy, no other provider gives you a professional end-to-end solution to privacy, identity protection and internet freedom”.
We personally find the security and encryption levels mediocre especially “PPTP” which is no longer recommended for its lack of security.
Servers & Bandwidth
SecureTunnel has a poor network of servers, a total of 17 servers spread across 9 countries. Compared to other VPN services in the market, SecureTunnel needs to step up its game. For the prices they offer, they need to equally offer more attractive services.
As for bandwidth, users can enjoy unlimited bandwidth without any speed throttling.
Platform Compatibility
SecureTunnel is compatible with more than one operating system, this includes: Windows, Ubuntu, Mac OS, Android and iOS. Not only does it run on all desktops, but it also runs on laptops, smartphones, tablets, etc.
Support
Live chat support is offered by SecureTunnel, however, the live chat support team does not operate 24/7. In addition to live chat, SecureTunnel also offers a ticketing system through which users can communicate with the support team at all times. For self-assistance, users can navigate through copious guidelines and setup tutorials.
